General Agreement to Terms
When you use Kaiser Permanente’s websites (like kp.org or healthy.kaiserpermanente.org) or mobile apps, you automatically agree to their Terms and Conditions. If you do not agree, you should not use those services.
What These Terms Cover
Use of the Site & App
The Terms govern how you may use:
- the Kaiser Permanente website(s)
- the KP mobile app
- secure online services like messaging, appointment management, and bill pay
These services let you view health information, communicate with care teams, schedule services, and manage your health plan online — but they are not medical advice and don’t replace a doctor’s recommendations.
User Responsibilities
Prohibited Actions
You must not do the following when using their digital services:
- Pretend to be someone else online
- Transmit unlawful, threatening, harassing, defamatory, obscene, or hateful material
- Use the site to invade others’ privacy
- Upload viruses or harmful code
- Attempt to hack or break security systems
- Collect others’ information without consent
If you violate these rules, Kaiser Permanente may suspend or terminate your access to online services.
Children’s Use
Kaiser Permanente does not knowingly allow children under age 13 to have accounts that access secure online features.
Changes to Terms
Kaiser Permanente can update or revise the Terms at any time without notice. Continuing to use their services means you also agree to the revised Terms — so it’s good to review them periodically.
Electronic Communications
By using the services, you agree that Kaiser Permanente can send you:
- service updates
- confirmations
- health plan communications
- other important messages electronically (usually by email or app notifications)
This can include communications about your care, appointments, or policy changes.
Intellectual Property
All content on their sites and apps — including text, images, logos, and software — is protected by copyright. You may view or download content for personal, non-commercial use, but cannot reuse it without permission.
Accuracy & Reliability Disclaimer
Kaiser Permanente tries to keep content accurate, but they do not guarantee the information is complete, correct, or up-to-date. They are not responsible for errors or omissions on the sites.
Where to Find the Full Terms
Because Kaiser Permanente has different Terms and Conditions for different parts of their online ecosystem (general sites, careers site, vendor portals, etc.), the full legal text varies slightly depending on the exact site or service you’re using. You can usually find the specific Terms linked at the bottom of the homepage of the site you’re visiting (e.g., kp.org, careers.kp.org).
Summary — What You Agree To
When you use Kaiser Permanente online services, you agree to:
Use the tools responsibly and lawfully
Follow rules about content and behavior online
Receive communications electronically
Respect copyrights and intellectual property
Let them revise the terms over time