Official Contact Information
Phone Support (General & Member Services)
- Main Member Services: 1-800-464-4000 (available 24/7) — for inquiries about coverage, appointments, billing, claims, prescriptions, etc.
- Spanish Line: 1-800-788-0616 (24/7)
- TTY (for hearing impaired): 711 (24/7)
There are also specialized phone numbers for Medicare support, pharmacy services, and insurance departments—these vary by region or service.
Website & Online Portal
- Official Website: Visit kp.org to access your account, find regional contact info, or use help tools.
- Secure Online Account: Log in to:
- Send secure messages to your care team
- Request or cancel appointments
- Refill prescriptions
- View medical records
- Pay bills online
This portal is secure and personalized, meaning you must log in with your Kaiser Permanente credentials.
Online Chat
- Available through the Kaiser Permanente website or mobile app after logging into your member account.
- You can chat in real time with customer support representatives for quick help or simple questions (e.g., password issues, appointment scheduling).
Email / Secure Message
- Secure Messaging: Inside your kp.org account you can send non-urgent messages directly to Kaiser Permanente support or your care team.
How Kaiser Helps People Who Contact Them Online
When you reach out online or through phone/app, Kaiser Permanente’s systems are designed to help you in several ways:
Secure Self-Service Tools
Once logged into your account, you can:
- View and manage appointments
- Request prescription refills
- Check your medical records and lab results
- Pay bills or update personal info
- Send secure messages to doctors or support teams
These tools allow people to take care of many healthcare needs without waiting on hold.
Live Chat & Support Teams
- Online Chat Support: For real-time help (usually during business hours).
- Phone Representative: Available 24/7 for urgent or complex issues like claims, billing disputes, or appointment help.
Both channels give you access to trained staff who guide you through your question or help solve a problem.
In-Person Help
If needed, you can also visit a Kaiser Permanente medical facility or Member Services desk for face-to-face support (e.g., billing questions, getting physical documents).